The Emergency services Call system via the unified number «123» in the Arkadag city
The service with the number «123», installed in the Arkadag city (hereinafter referred to as the service 123), receives and processes citizens' requests via telephone, forwarding information to relevant centers: gas safety, fire safety, and emergency medical services, and also organizes the necessary actions in these areas. This helps prevent potential accidents and contributes to creating safe and comfortable living conditions for people.
The central «123» service includes such departments as 01 (fire safety), 02 (police), 03 (emergency medical services), and 04 (gas safety), and is designed to provide emergency assistance to the population. The installation of this system in residential buildings and other facilities demonstrates that all processes are under constant digital system monitoring to ensure the well-being of citizens. This clearly indicates that the government pays close attention to issues related to the welfare of every citizen in our country.
The main goal of the «123» system is to ensure a quick response to any emergency situations within the Arkadag city. The system allows the operator to quickly redirect any incoming call to the appropriate service using specialized software. One of the key advantages of this system is its high sensitivity and efficiency, as operators can relay information about the required assistance to the relevant service within 1 minute of receiving a call.
The main objectives of establishing the service «123» at the Emergency medical services Center in Arkadag city are:
• Receiving calls to the number «123».
• Receiving information about incidents and determining their location.
• Analyzing information about incidents.
• Forwarding information about incidents to the appropriate service and organizing necessary emergency measures.
• Providing remote psychological support to individuals contacting the number «123».
• Automatically restoring connection with the user if the connection is lost during a call to «123».
• Recording all incoming and outgoing calls to the number «123».
• Monitoring incidents registered based on calls to «123» from start to finish, and maintaining reports on their outcomes.
• Capability to handle calls in foreign languages.
